Refund policy

I have a 30-day return policy for most items on my website (please see exceptions below), which means you have 30 days after receiving your item to request a return. Note: customers are responsible for the cost of return postage. I am happy to organise the returns label and deduct the cost of this from the final refund. I cannot refund the original cost of postage.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need proof of purchase.

To start a return, you can contact me at inrainbowsirl@outlook.com. I can then provide you with the return address.

If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact me with any queries at inrainbowsirl@outlook.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I resolve the issue promptly.

 

Exceptions / non-returnable items
Made-to-order apparel (all t-shirts, hoodies and beanies) cannot be returned as these are all custom made to your size and colour preferences. Please get in touch if you have questions or concerns about any piece of apparel.

Exchanges
The fastest way to ensure you get what you want is to return the item you have purchased, and once the return is accepted, place a separate order for the new item.

Refunds
I will notify you once I have received your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I have approved your return, please contact me at inrainbowsirl@outlook.com.